Below you will find general FAQs which may help you with information about this website, shop and accounts.

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MY ACCOUNT

[toggle title_open=”Can I use the account I had on root2tip.com?” title_closed=”Can I use the account I had on root2tip.com?” hide=”yes” border=”yes” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]No. We are using a brand new shopping system so all old accounts are not being transferred to this new system. The good news is that it’s really easy to set up a new account by using the My Account menu or creating a new account when you checkout (there is a checkbox that you can click to do this).[/toggle]

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CHECKOUT, PAYMENT & SHIPPING

[toggle title_open=”How do I pay for my order?” title_closed=”How do I pay for my order?” hide=”yes” border=”yes” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We’ve made this really easy for you. You can choose to pay by debit or credit card or via your PayPal account. Both options are clearly described in the checkout.[/toggle]

[toggle title_open=”Should my billing address be the same as my debit or credit card postal address?” title_closed=”Should my billing address be the same as my debit or credit card postal address?” hide=”yes” border=”yes” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes. Your order may not be processed and an error will be displayed if your registered address (with your bank or card issuer) does not match the billing address that you enter at checkout. This is a security measure we have implemented.[/toggle]

[toggle title_open=”Can I choose a different shipping address?” title_closed=”Can I choose a different shipping address?” hide=”yes” border=”yes” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Yes, of course. You might want to use the address of a friend or loved one. It could be a gift for example. Please note that our terms and conditions apply here. Non-tracked packages are not insured for loss or damage. Tracked items must match the shipping address (if different to the billing address) you gave us in the event of loss or damage.[/toggle]

[toggle title_open=”Where are your shipping and delivery costs?” title_closed=”Where are your shipping and delivery costs?” hide=”yes” border=”yes” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]You can find them by clicking here.[/toggle]